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Terms and conditions 



NLP/Hypnosis Sessions (Clinic & Online):  a deposit of £30 is payable online when you book your session online, to secure your appointment; the rest of payment can be paid at the end of each session.

Where the deposit is not paid when booking was done in person, the appointment will be cancelled and may be offered to someone else if payment is not received 48 h before the sessions.


Deposit Refunds: The deposit cannot be refunded, an option of re scheduling your appointment will be offered.

Notice of 48h is required if you wish to re arrange your appointment.


Payment for Sessions


Clinic Sessions: Payment for clinic sessions can be made via credit/debit card, or cash at the end of your session.

Cheques cannot be accepted.

Payments in full for specific packages will be paid online when bookings are done to secure your appointment, prior attending your sessions. Refunds are not available for this packages (coaching and mindfulness sessions booked for more than one sessions).


Cancellations & Re-scheduling of Sessions

Considerable time is spent preparing for each client session. If you need to cancel or re-schedule a session, please provide as much notice as possible.

Sessions cancelled with less than 48 hours’ notice or non-attendance at sessions without prior notice, will result in your deposit not being refunded.


Age Restrictions

You must be at least 16 years old to participate in online sessions. Clients under the age of 16 years old must be accompanied by a parent or guardian and will be seen at the clinic only.


Attending Your Sessions

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible.

A 10 minutes flexibility can be added, however we encourage you to get in time for your appointment to get the best of your service.




All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded.

Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1.Where you give permission for confidentiality to be broken

2.Where the therapist is compelled by a court of law

  1. 3.Where the information is of a nature that confidentiality cannot be maintained, for example: The possibility of harm to yourself or others exists

  2. b. In cases of fraud or crime

  3. c. When minors (under 18 years old) are involved


  5. 4.Where a referring GP or other healthcare professional requires a report. A copy of the report will be made available on request.


Concerns & Complaints

If you have a concern or complaint regarding your sessions, please discuss this with myself in the first instance and I will endeavour to resolve the issue.


Standards of Behaviour

During the course of any therapy sessions, I will treat you with respect and respect the confidentiality agreement. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.

You agree to attend sessions without being under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further therapy sessions.


COVID-19 & Clinic Appointments

When attending sessions at the clinic, the clinic’s COVID-19 procedures must be followed at all times. All sessions will be conducted in accordance with the procedures. If you do not agree with or are unable to follow the clinic procedures for whatever reason, unfortunately I will be unable to offer you a clinic appointment and an online appointment may be offered instead where appropriate.

By attending sessions at the clinic, you understand that whilst every precaution has been taken to minimise the risk to clinic staff, practitioners and clients of catching or transmitting COVID-19, this risk cannot be completely eliminated


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